ibetmy Privacy Policy

1. Introduction

ibetmy ("ibetmy", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who use the ibetmy online gaming platform at ibetmy.win (the "Platform"). This Privacy Policy ("Policy") explains how ibetmy collects, uses, stores, discloses, and otherwise processes personal data in connection with your use of the Platform and any associated services.

By registering an ibetmy account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy is incorporated into and should be read together with the ibetmy Terms & Conditions.

2. Data Controller

ibetmy is the data controller in respect of the personal data it processes about you in connection with your ibetmy account and use of the Platform. As data controller, ibetmy determines the purposes and means of processing your personal data. For all data protection enquiries, you may contact ibetmy at: [email protected]

3. Personal Data We Collect

3.1 Data You Provide Directly

When you register an ibetmy account, make a deposit or withdrawal, contact ibetmy support, or otherwise interact with the Platform, you may provide the following categories of personal data:

• Identity data: Full legal name, date of birth, national identity card number, passport number;
• Contact data: Email address, mobile phone number, residential address (including state and postcode in Malaysia);
• Financial data: Payment method details (eWallet account identifiers such as Touch n Go eWallet or Boost account references, bank account numbers, FPX transaction identifiers), deposit and withdrawal history;
• KYC documentation: Copies of identity documents (e.g., Malaysian MyKad, passport), proof of address documents, and source-of-funds declarations where required under ibetmy's AML compliance programme;
• Account data: Username, password (stored in hashed form), account preferences, and communication settings;
• Support correspondence: Records of communications with the ibetmy support team, including emails, chat logs, and support ticket history.

3.2 Data Collected Automatically

When you access the ibetmy Platform, we automatically collect certain technical and usage data, including:

• IP address and approximate geolocation;
• Device type, operating system, browser type and version;
• Session data including pages visited, features accessed, time spent, and click patterns;
• Game and betting activity logs, including wager amounts, game selections, and outcomes;
• Login timestamps and access patterns;
• Cookie identifiers and similar tracking data as described in Section 7.

4. How ibetmy Uses Your Personal Data

ibetmy processes your personal data for the following purposes:

• Account management: To create, maintain, and administer your ibetmy account, including verifying your identity and age, managing your login credentials, and processing account closure requests;
• Transaction processing: To process deposits, withdrawals, and refunds through your chosen payment method (Touch n Go eWallet, Boost, FPX banking, etc.) and to maintain accurate financial records;
• Legal and regulatory compliance: To fulfil ibetmy's obligations under its international gaming licence, including KYC verification, AML screening, suspicious transaction reporting, and age verification. ibetmy is required by its licence to collect and retain certain player data;
• Responsible gaming: To monitor gaming behaviour, identify potential problem gambling indicators, and facilitate access to responsible gaming tools including deposit limits, loss limits, and self-exclusion as described in the ibetmy Responsible Gaming policy;
• Customer support: To respond to enquiries, resolve disputes, and provide technical assistance;
• Marketing and promotions: To send promotional communications about ibetmy offers, bonuses, and events, where you have provided consent or where permitted under applicable law. You may opt out of marketing communications at any time through your account settings;
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the ibetmy platform's performance, content, and user experience;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other security incidents.

5. Legal Basis for Processing

ibetmy processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and ibetmy, including account creation, transaction processing, and customer support;
• Legal obligation: Processing required to comply with ibetmy's legal and regulatory obligations, including KYC, AML, and licensing requirements;
• Legitimate interests: Processing necessary for ibetmy's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights;
• Consent: Processing based on your explicit consent, particularly in relation to optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing of Personal Data

ibetmy does not sell your personal data to third parties. ibetmy may share your personal data with the following categories of recipients:

• Payment service providers: Payment processors and eWallet operators (such as Touch n Go eWallet and Boost) involved in facilitating your transactions on the ibetmy platform;
• KYC and identity verification providers: Third-party identity verification services used to fulfil ibetmy's regulatory KYC obligations;
• Technology and infrastructure providers: Cloud hosting, database, cybersecurity, and software providers who process data on ibetmy's behalf under data processing agreements;
• Regulatory and law enforcement authorities: Where ibetmy is required by law, regulation, court order, or its gaming licence to disclose personal data to competent authorities;
• Professional advisers: Legal, accounting, and compliance advisers under obligations of professional confidentiality.

Where ibetmy engages third-party processors, it does so under contractual arrangements that require those processors to handle personal data only on ibetmy's instructions and in accordance with applicable data protection standards.

7. Cookies and Tracking Technologies

ibetmy uses cookies, web beacons, and similar technologies to operate and improve the Platform. The following types of cookies are used:

• Essential cookies: Required for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled without affecting Platform functionality;
• Functional cookies: Remember your preferences such as language settings, display preferences, and recently played games;
• Analytics cookies: Collect aggregated data on Platform usage to help ibetmy understand how players interact with the site and identify areas for improvement. ibetmy uses first-party analytics only;
• Marketing cookies: Used where you have consented to receive personalised promotional content related to ibetmy offers.

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect your ability to use all features of the ibetmy platform.

8. Data Retention

ibetmy retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulation. Key retention periods include:

• Account data and KYC documentation: retained for a minimum of five (5) years following account closure, in compliance with ibetmy's anti-money laundering obligations;
• Transaction records: retained for a minimum of seven (7) years to satisfy financial record-keeping requirements;
• Support correspondence: retained for three (3) years following resolution of the relevant enquiry;
• Marketing consent records: retained for the duration of the marketing relationship plus one (1) year following withdrawal of consent.

Following the expiry of applicable retention periods, ibetmy will securely delete or anonymise personal data.

9. Data Security

ibetmy implements technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, destruction, and alteration. These measures include:

• TLS/SSL encryption for all data transmitted between your device and ibetmy's servers;
• Encryption at rest for sensitive data held in ibetmy's databases, including financial records and identity documents;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular penetration testing and vulnerability assessments of ibetmy's infrastructure;
• Incident response procedures for the detection, containment, and notification of data security incidents.

While ibetmy takes data security seriously, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your ibetmy login credentials. If you suspect your account has been compromised, please contact ibetmy support immediately.

10. Your Data Protection Rights

Subject to applicable law and ibetmy's legal retention obligations, you have the following rights in relation to your personal data held by ibetmy:

• Right of access: You may request a copy of the personal data ibetmy holds about you;
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ibetmy's legal retention obligations;
• Right to restrict processing: You may request that ibetmy restrict the processing of your personal data in certain circumstances;
• Right to object: You may object to the processing of your personal data on the basis of legitimate interests or for direct marketing purposes;
• Right to data portability: You may request that personal data provided by you be transferred to you or a third party in a structured, commonly used format.

To exercise any of these rights, please contact ibetmy at [email protected]. ibetmy will respond to valid requests within thirty (30) days. Certain rights may be subject to exemptions where ibetmy has overriding legal obligations.

11. Minors

The ibetmy platform is strictly for individuals aged 21 years and above. ibetmy does not knowingly collect personal data from individuals under the age of 21. If ibetmy becomes aware that personal data has been collected from a minor, that data will be deleted promptly and the associated account closed. Parents or guardians who believe a minor has registered an ibetmy account should contact ibetmy support immediately.

12. Third-Party Links

The ibetmy platform may contain links to third-party websites or services. ibetmy is not responsible for the privacy practices of those third parties. This Policy applies solely to data processed by ibetmy in connection with the ibetmy platform. We encourage you to review the privacy policies of any third-party services you access.

13. Changes to This Policy

ibetmy may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. Where changes are material, ibetmy will notify registered users by email to the address on record, or by posting a prominent notice on the Platform. The updated Policy will state the revised effective date. Continued use of the ibetmy platform following such notification constitutes acceptance of the revised Policy.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or ibetmy's data practices, please contact the ibetmy data protection team:

• Email: [email protected]
• Response time: within 3 Malaysian business days for routine enquiries; within 30 days for formal data subject rights requests.

For related legal documents, see our Terms & Conditions and Responsible Gaming pages.